Privacy Policy

This policy explains what data ViewerFX collects, why, and who processes it. We try to collect only what the Service needs.

What we collect

• Account data: your email, and optionally your name and company.
• Your files: the point clouds you upload and the metadata derived from them (point count, bounds, coordinate system).
• Sharing data: share links you create, optional link passwords (stored only as a salted hash), and basic view counts.
• Billing data: handled by Stripe. We store your Stripe customer and subscription identifiers, not your card details.
• Usage and technical data: standard logs needed to operate and secure the Service.

How we use it

• To provide the Service: store and convert your files, serve your viewers, enforce plan limits.
• To handle billing and send service emails (welcome, account, and billing messages).
• To send the newsletter and occasional product emails, only if you opted in. You can unsubscribe anytime.
• To secure the Service and prevent abuse.

Who processes your data

We use a small set of subprocessors to run ViewerFX:

• Supabase for authentication and the database.
• Cloudflare R2 for file storage and delivery.
• Vercel for application hosting.
• Stripe for payments.
• Resend for email delivery.

We do not sell your data.

Sharing and visibility

Files are private to your account. A file becomes viewable only to people who have a share link you created, and only while that link is active. You can password protect or revoke a link at any time.

Retention

We keep your data while your account is active. When you delete a file it is removed from storage. If you close your account we delete your content after a reasonable period, except where we must retain records (for example, billing) by law.

Your choices

• Update your profile and email preferences in your account.
• Unsubscribe from the newsletter using the link in any newsletter email.
• Request access to or deletion of your personal data by contacting us.

Contact

For privacy questions, reach us through the support page in your account or the contact details on viewerfx.io.